Terms of use

1. About these terms

These terms describe the rules for using Sugar Loop and its website, operated by Tal Cohen. “Sugar Loop” includes the game, its content and related online services. Public download links are available on the website; access to test versions is by invitation.

Use is also subject to applicable app-store terms and mandatory consumer law. Read the Privacy Policy for information about data practices.

2. Players and parental involvement

Sugar Loop is intended for players aged 13 and above. A higher local minimum age or store rating still applies. If you are not old enough under the laws of your country to agree to these terms, your parent or legal guardian must review and agree to them for you. A parent or guardian who permits a child to play is responsible for appropriate supervision and for authorizing any purchases.

Parental agreement to these terms is not a substitute for any separate, legally required parental privacy consent. Use the device’s parental controls to manage downloads and purchases.

3. Permission to play

We grant you a personal, limited, non-exclusive, non-transferable permission to use the game for your own entertainment, subject to these terms and applicable store rules. The game, code, artwork, music and sounds, branding, and other content belong to their respective rights holders. No ownership in that content transfers to you.

You may not redistribute or sell the game or its assets without permission, except where applicable law expressly permits it.

4. Accounts and progress

The game can create a guest account without an email address. Keep your device and store account secure. An unlinked guest account is not a guarantee that progress can be recovered after reinstalling the game, changing devices, or losing access to the local session.

Where email linking is available, you can optionally verify an email address you control through My profile → Link account. Use Account recovery with that address to return to the linked shop. Keep access to your email secure and never share a verification code. Recovery restores the linked account; it does not combine two shops or transfer coins, boosters or progress between accounts. Apple Remove Ads can separately be restored using the same Apple Account after a reinstall or on another supported device.

Online features, rewards, syncing, and verification may require an internet connection. Availability can vary by platform, region, version, and service status. Do not use identifying personal information in your player name.

5. Purchases and virtual items

Where available, the game may offer optional purchases such as coins, boosters, or other benefits. The store checkout displays the applicable price, currency, taxes, and purchase details before you decide. Obtain the bill payer’s permission before making a purchase.

Virtual items are limited permissions to use a feature in the game. They are not money, cannot be exchanged for cash, and cannot be sold or transferred between players. Coins, boosters and timed benefits are consumables tied to the game account and are not restored to a new account through the store. Link your account before reinstalling to recover its remaining balance and progress. Remove Ads is a one-time non-consumable: on iOS, use Shop → Restore purchases with the Apple Account that bought it to restore access after reinstalling or on another supported device. Remove Ads removes between-level ads; optional rewarded ads remain available. A refund or revocation removes the related entitlement.

Purchases are handled by the applicable app store. Refunds and cancellation rights are governed by the store’s policies and applicable law; nothing here removes a non-waivable refund or consumer right. Apple purchase help and Google Play refund guidance explain the available processes.

6. Ads and optional rewards

The iOS App Store release displays between-level ads and offers optional rewards for completing an ad. Ad availability is not guaranteed. A reward may require completion of the displayed conditions and verification by the service; the game should explain when an ad or reward is unavailable.

Third-party ads and destinations are provided by their respective providers. Their own terms and policies apply when you leave the game to visit an external service.

7. Fair play and acceptable use

Please use the game and website lawfully. Do not:

• Use cheats, tampered clients, automated abuse, or exploits to obtain progress, items, or rewards dishonestly.
• Interfere with servers, circumvent security measures, or attempt to access another player’s information.
• Use offensive, impersonating, or identifying personal information in a player name.
• Resell accounts or virtual items, or misuse purchase or reward systems.

This does not prohibit activity protected by applicable law.

8. Updates and availability

We may update levels, features, balancing, and services to maintain or improve the game or address security and legal requirements. We may need to interrupt access for maintenance. We cannot promise uninterrupted availability or compatibility with every device.

If a change materially affects a paid entitlement, applicable consumer rights continue to apply. We will provide any notice or remedy required by law.

9. Ending use and account deletion

You can stop using the game at any time. To delete the account and its game records, use My profile → Delete account and confirm, or start a request on our account and data deletion page. Simply uninstalling the app does not send an account-deletion request to the server.

Deleting an account permanently removes game progress and may remove access to associated in-game items. It does not automatically request a refund. Store records and any rights to restore an eligible purchase remain subject to the store’s rules and applicable consumer law. Sugar Loop currently has no subscriptions.

We may restrict access for serious misuse, fraud, security threats, or legal requirements. Any action must respect applicable law and non-waivable consumer rights.

10. Your legal rights

The game is provided subject to applicable law. Nothing in these terms excludes a statutory guarantee, a mandatory consumer remedy, liability for fraud, or another right or liability that cannot lawfully be excluded or limited.

These terms impose no compulsory arbitration, class-action waiver, or exclusive foreign court requirement. Mandatory protections in your country remain applicable.

11. Questions and updates

For game, purchase, or terms questions, visit Support.

Updates will appear on this page with a revised date. Material changes will be communicated as required by applicable law. Use the contact details above for a question or privacy request.