A little help from the shop
Let’s get you
back in the loop.
Questions about the game, your progress, or a purchase? Start here.
Good questions. Simple answers.
Where can I download Sugar Loop?
Sugar Loop is available for iPhone and iPad on the App Store and for Android on Google Play. It is free to download and offers optional in-app purchases.
How do I play?
Tap a tray to release its candies. They drop into the moving loop and fill matching jars. Choose your order carefully and keep space in the loop. See the quick guide for a closer look.
Where is my progress saved?
The game keeps a local save and can sync with its online service using a guest account. Before changing devices, use My profile → Link account to verify an email address, then Sync now to upload your latest saved progress. On the other installation, select Account recovery, enter that same address and verify the eight-digit code from your inbox. Codes expire after 10 minutes. Recovery restores the linked shop; it does not merge shops. An unlinked guest account is not a guaranteed way to recover progress after reinstalling or changing devices. If you have a problem, avoid deleting the app or its local data while seeking help.
A purchase is missing. What should I do?
Check your internet connection and make sure the purchase finished in the store. Use Restore purchases in the game’s Shop for eligible purchases. On iOS, Remove Ads is restored using the Apple Account that bought it, including after reinstalling or changing devices. Coins, boosters and progress remain with the original game account; recover that account using its linked email.
For a refund or billing question, use Apple purchase support or Google Play purchase support. Never send a password or payment-card number.
How do I delete my account?
In the game, open My profile → Delete account and confirm. Make sure you are online so the request reaches the server. This permanently removes your account, any linked email address, and game progress; uninstalling alone does not request server-side deletion.
You can also start an email request from our account and data deletion page, including when you cannot open the game. That page explains what is removed and how to contact us as a parent.
Does the game have ads or purchases?
The game includes support for ads and optional in-app purchases. The iOS App Store release enables ads, rewarded ads and purchases, including one-time Remove Ads. Availability depends on service status. The current Android release has ads and new Remove Ads sales switched off. Read the advertising section for details.
I am a parent. Where can I find privacy information?
Start with the children and parents section of the Privacy Policy. It describes our 13+ audience, privacy settings, and the process for reviewing or deleting information. Use device parental controls to manage store purchases.