1. Delete in the game
- Connect your device to the internet and open Sugar Loop.
- Open My profile → Delete account.
- Read the confirmation and confirm deletion. Wait for the game to finish the request.
This removes the guest account and its associated records from the active game database and clears the account’s local save and session. Uninstalling the app alone does not request deletion from our servers.
2. Request deletion by email
You can start a deletion request without installing or opening the app. Email support@playsugarloop.com with the subject Sugar Loop account deletion. A parent or guardian can contact us for a child.
Tell us whether you can still open the game, your player ID from My profile if available, your in-game nickname, and the device model and game version if available. A nickname alone may not uniquely identify an account. We will explain any additional information or in-app confirmation needed to locate the account and verify that you are entitled to make the request.
We cannot access or delete an account solely on the basis of an unverified nickname. Please do not send a password, payment-card details, a child’s real name, address, school, or identity documents in your initial message.
3. What deletion covers
Account deletion removes the login, any linked recovery email address, and associated active game records, including the player nickname, cloud progress, saved game state, coins and boosters, level activity, and account-linked reward and purchase-entitlement records. Progress cannot be restored from the deleted account. A purchase restored to another active game account retains only the shared Apple entitlement-verification state described in the Privacy Policy.
Apple and Google retain and manage their own purchase records. Account deletion does not automatically request a refund. Provider logs and backups may remain for their configured retention periods or as required by law. See the retention notice for account, support, log and backup handling.
4. Other privacy and parent requests
A parent or guardian may also request review of a child’s information, correction, or an end to further collection or use. Describe the request in an email to support@playsugarloop.com. We may need proportionate verification to protect the account and will respond as required by applicable law.
Read the Privacy Policy for the game’s information practices and available privacy choices.